Red Homes Estate Agents – Privacy Policy, Cookie Policy & Terms of Use

Effective Date: 1st January 2025
Website: www.redhomes.co.uk

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1. PRIVACY POLICY

Red Homes Estate Agents (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.1 Who We Are

Data Controller: Red Homes Estate Agents Limited
Business Address: Yew Tree Cottage, Buckerell, EX14 3EJ
Email: info@redhomes.co.uk
Phone: 01404-510520
ICO Registration Number: ZA511262

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1.2 What Data We Collect

We may collect the following personal data:

• Contact Details – Name, email, phone number, address

• Property Information – Related to a sale, purchase, letting, or tenancy

• Technical Data – IP address, browser type, usage behaviour (via cookies)

• Communication History – Email and phone interactions

• Marketing Preferences – Opt-ins to newsletters and property alerts

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1.3 How We Collect Your Data

We collect personal information when you:

• Submit a contact form, book a valuation, or make an enquiry

• Call, email, or visit our office

• Register for property alerts or newsletters

• Browse our website (automatically via cookies)

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1.4 Legal Bases for Processing

Under Article 6 of the UK GDPR, we process your data under the following bases:

• Consent – For marketing and alerts (you can withdraw at any time)

• Contract – To provide estate agency services

• Legal Obligation – Anti-money laundering, record-keeping

• Legitimate Interests – Improve services and respond to enquiries

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1.5 How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide property services

• Manage property listings and viewings

• Send marketing communications (with consent)

• Comply with legal obligations

• Improve and analyse website usage

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1.6 Sharing Your Information

Your data may be shared with:

• Solicitors, surveyors, mortgage brokers (where applicable)

• Third-party service providers (IT, CRM, hosting)

• Legal or regulatory authorities (as required)

We do not sell or rent your personal data to third parties.

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1.7 Data Retention

We retain personal data only as long as necessary:

• Legal or financial records – Up to 7 years

• General enquiries – 2 years

• Marketing preferences – Until you unsubscribe

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1.8 Your Rights

You have the right to:

• Access your data

• Rectify inaccurate information

• Request deletion (right to be forgotten)

• Restrict or object to processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, email: [Insert Email Address]

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2. COOKIE POLICY

2.1 What Are Cookies?

Cookies are small text files that websites place on your device to enhance user experience and gather analytics.

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2.2 Cookies We Use

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2.3 Managing Cookies

You can control cookies via your browser settings. Disabling cookies may affect site functionality.

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

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2.4 Consent

We ask for your consent to place non-essential cookies when you first visit our website. You can manage or withdraw consent at any time.

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3. TERMS & CONDITIONS OF WEBSITE USE

By using www.redhomes.co.uk, you agree to comply with the following terms. If you disagree, please refrain from using the site.

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3.1 Use of the Website

You may only use this website for lawful, personal, and non-commercial purposes. You must not:

• Misuse the website by knowingly introducing harmful software

• Attempt to gain unauthorised access to servers or databases

• Interfere with the proper working of the website

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3.2 Intellectual Property

All content (text, photos, logos, graphics) on this website is the property of Red Homes Estate Agents or its licensors. You may not reproduce or distribute it without written permission.

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3.3 Property Listings Disclaimer

Important Notice:

• Property listings, descriptions, images, and floor plans are provided for general guidance only and do not form part of any offer or contract.

• Although we aim to ensure accuracy, we cannot guarantee that all details are complete or up to date.

• Measurements, tenure, prices, and availability should be verified independently.

• Red Homes accepts no liability for decisions made based on information found on this website.

We recommend that buyers, tenants, and other interested parties conduct their own inspections and consult a qualified professional before proceeding.

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3.4 Third-Party Links

This website may contain links to external websites. We are not responsible for the content or privacy practices of these sites.

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3.5 Limitation of Liability

We do our best to ensure the website is secure and functional, but:

• We cannot guarantee uninterrupted access or that the site will be free from errors or viruses

• We are not liable for any loss or damage arising from your use of the site or reliance on content

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3.6 Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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3.7 Contact Us

If you have any questions regarding our policies or website terms, please contact us:

Red Homes Estate Agents Limited
Business Address: Yew Tree Cottage, Buckerell, EX14 3EJ
Email: info@redhomes.co.uk
Phone: 01404-510520
Website: www.redhomes.co.uk