Plymouth Branch

Red Homes Plymouth is owned and run by Brian & Karen Sanderson, having over 23 years of local estate agency experience in the property industry and being the latest branch added to Red Homes Estate Agents.

We are able to offer a great service with a great sole agency fee.

High Street Offices are no longer needed to sell property and here at Red Homes Plymouth we pass the potentially thousands of pounds of savings onto you the client.

Advertising our Property stock on all the Major Internet portals and through a high social media presence Red Homes provide local and national advertising to really expose your property to as many active buyers as possible and secure you the best sale price. We are members of The Property Ombudsman.

Call for a free valuation and see how much we can save you in fees!

Tel: 01752 916151
Email: plymouth@redhomes.co.uk
Sole Agency Fee: From £1500 + vat

B & K Property (SW) Limited, incorporated in England & Wales under registration number 05926438. The registered office is located at C/O Sound Accountancy Services Ltd, Unit 2, 19 Phoenix Street, Plymouth, Devon, England, PL1 3DN

Complaints

  1. Red Homes Estate Agents are Members of The Property Ombudsman’s Scheme and aims to provide the highest standards of service to all our Customers.
  2. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager, the Department Head or another appropriate person.
  3. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
  4. If you believe you have a complaint, please write in the first instance to the Director/Proprietor at the address of the relevant office.
  5. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a full response will sent to you within 15 working days of receipt of your letter.
  6. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Director, at the address given above. We will write to you within 15 working days. In the event that the investigation carried out by the parties as detailed above still fails to satisfy your complaint, then you are at liberty to refer the complaint in writing to; The Property Ombudsman at Milford House, 43 -45 Milford Street, Salisbury, Wilts SP1 2BP ( 01722 333306 email info@tpos.co.uk Website https://www.tpos.co.uk to whom information will be provided by this Company. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters expeditiously i.e. within 8 weeks from the date of written notification to ourselves.
  7. As a consumer you have 12 months to refer your complaint to the ombudsman. conduct issues can be referred to Propertymark if the complainant remains dissatisfied following internal dispute resolution attempts.

Privacy Policy

Red Homes Estate Agents (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.1 Who We Are

Data Controller: B & K Property (SW) Limited
ICO Registration Number: ZA399918

1.2 What Data We Collect

We may collect the following personal data: Contact Details – Name, email, phone number, address Property Information – Related to a sale, purchase, letting, or tenancy Technical Data – IP address, browser type, usage behaviour (via cookies) Communication History – Email and phone interactions Marketing Preferences – Opt-ins to newsletters and property alerts

1.3 How We Collect Your Data

We collect personal information when you: Submit a contact form, book a valuation, or make an enquiry Call, email, or visit our office Register for property alerts or newsletters Browse our website (automatically via cookies)

1.4 Legal Bases for Processing

Under Article 6 of the UK GDPR, we process your data under the following bases: Consent – For marketing and alerts (you can withdraw at any time) Contract – To provide estate agency services Legal Obligation – Anti-money laundering, record-keeping Legitimate Interests – Improve services and respond to enquiries

1.5 How We Use Your Information

We use your personal data to: Respond to your enquiries and provide property services Manage property listings and viewings Send marketing communications (with consent) Comply with legal obligations Improve and analyse website usage

1.6 Sharing Your Information

Your data may be shared with: Solicitors, surveyors, mortgage brokers (where applicable) Third-party service providers (IT, CRM, hosting) Legal or regulatory authorities (as required) We do not sell or rent your personal data to third parties.

1.7 Data Retention

We retain personal data only as long as necessary: Legal or financial records – Up to 7 years General enquiries – 2 years Marketing preferences – Until you unsubscribe

1.8 Your Rights

You have the right to: Access your data Rectify inaccurate information Request deletion (right to be forgotten) Restrict or object to processing Withdraw consent Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk To exercise your rights, email: plymouth@redhomes.co.uk

2. COOKIE POLICY
2.1 What Are Cookies?

Cookies are small text files that websites place on your device to enhance user experience and gather analytics.

2.2 Cookies We Use

Type Purpose Essential Cookies Enable core functions like contact forms and navigation. Analytics Cookies Track website performance and user behaviour (e.g. Google Analytics). Functionality Cookies Remember preferences such as saved properties. Marketing Cookies Tailor advertising to your browsing interests.

2.3 Managing Cookies
You can control cookies via your browser settings. Disabling cookies may affect site functionality. To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
2.4 Consent

We ask for your consent to place non-essential cookies when you first visit our website. You can manage or withdraw consent at any time.

3. TERMS & CONDITIONS OF WEBSITE USE

By using www.redhomes.co.uk, you agree to comply with the following terms. If you disagree, please refrain from using the site.

3.1 Use of the Website

You may only use this website for lawful, personal, and non-commercial purposes. You must not: Misuse the website by knowingly introducing harmful software Attempt to gain unauthorised access to servers or databases Interfere with the proper working of the website

3.2 Intellectual Property

All content (text, photos, logos, graphics) on this website is the property of Red Homes Estate Agents or its licensors. You may not reproduce or distribute it without written permission.

3.3 Property Listings Disclaimer

Important Notice: Property listings, descriptions, images, and floor plans are provided for general guidance only and do not form part of any offer or contract. Although we aim to ensure accuracy, we cannot guarantee that all details are complete or up to date. Measurements, tenure, prices, and availability should be verified independently. Red Homes accepts no liability for decisions made based on information found on this website. We recommend that buyers, tenants, and other interested parties conduct their own inspections and consult a qualified professional before proceeding.

3.4 Third-Party Links

This website may contain links to external websites. We are not responsible for the content or privacy practices of these sites.

3.5 Limitation of Liability

We do our best to ensure the website is secure and functional, but: We cannot guarantee uninterrupted access or that the site will be free from errors or viruses We are not liable for any loss or damage arising from your use of the site or reliance on content

3.6 Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.